At WashWell, we understand your busy lifestyle and how important it is to have clean clothes on-hand at all times. We offer a one-stop solution for all of your laundry cleaning needs, including pick-ups, drop offs, wash & fold and coin or self laundry services.
Please read the following agreement carefully. "Customer" use of any of WashWell's services indicates an agreement to be bound by the terms and conditions set forth below. Items given to WashWell for cleaning will be termed as "article(s)" in this agreement.
Service Terms
- All garments/linen/fabrics are handled with greatest care, but owing to conditions of articles or non-apparent defects in material, there is a possibility of discolouring or shrinkage. Such garments are accepted at owner's risk.
- WashWell will use reasonable efforts to ensure washing, drying and folding services are maintained at a high level of quality.
- Due to time constraints, WashWell does not read manufacturer care labels and will not be responsible for garments labelled "hand wash only" or "dry clean only."
- WashWell accepts no liability for delicate items that require special attention.
- WashWell is not responsible for any article left beyond 30 days. After this period, a storage fee of 12% per month on the total invoice may be charged. Articles not claimed within three months may be sold to recover billed charges.
- WashWell reserves the right to refuse cleaning any garment.
- Removal of stains is part of the process, but complete removal cannot be guaranteed and is processed at customer's risk.
- WashWell is not responsible for loss of or damage to personal items (money, jewellery, etc.) left in articles.
- If customer cannot accept the loss of any garment, please do not leave it with us.
- In case of any loss or damage, WashWell can reimburse up to a maximum of three (3) times the processing cost, only if the customer can produce bills. Compensation is provided in form of services, not cash.
- Customers are requested to count articles at time of delivery. WashWell will not be responsible for claims after delivery has been accepted.
- WashWell provides a 7-day quality warranty from the date of delivery, provided the article has not been used after service.
- Customers may receive updates (calls/SMS/email/app notifications) from WashWell. To opt out, contact our customer care team.
- WashWell is not responsible for ornaments or jewellery fittings on garments.
- Customers should examine articles for damage at time of delivery and notify immediately. No claims will be entertained after acceptance.
- WashWell is not liable for loss/damage/delay due to force majeure conditions.
- WashWell accepts no liability for loss or damage arising from fire, burglary, or other unforeseen causes.
- Some items may require additional processing time. No deduction on billed amount or claim can be initiated for delays.
- Tariff for designer wear will be decided on a case-by-case basis and communicated to the customer after examination.
Payment Terms
- WashWell does not provide printed bills; invoices are sent by email to the registered email address.
- Customers will be charged twice the regular amount for any express delivery.
- Payment is due after successful delivery of the order.
- For retail orders, we accept cash, debit, or credit cards. Card payments must be arranged in advance.
- Prepaid plans are only effective after payment realization. If paying by cheque, the plan begins after the cheque clears.
- Tax will be charged over and above the rates mentioned on the website.
- Prepaid plans are valid only at the location where they were purchased.
Cancellation & Refund Policy
- Any extra amount paid by a customer for a retail order can be refunded upon request.
- Balance in prepaid plans is non-refundable and cannot be transferred to another customer.
- Customers may cancel at any time before actual pickup. No cancellation charges apply.
- If WashWell refuses to process any article, the order amount for that article will be refunded or added to prepaid balance.
- Cancellation requests must be placed within 2 hours of pickup of articles.
- Once an order is punched and processed, it cannot be cancelled.
Coupons & Offers
- Coupons can only be applied through the WashWell mobile app before an invoice is generated.
- Once an invoice is generated, coupons cannot be applied.
- No two or more discounts, coupons, or offers can be combined.
Privacy & Data
- WashWell never sells your personal information (phone number, address, or email) to any third party.
- WashWell may engage third-party companies for limited administrative and communication services (hosting, mailings, customer support, payment processing). These companies are only permitted to access information necessary to provide those services.
Liability
WashWell does not hold any liability for damages of any kind arising from the content published on our website.
Intellectual Property
The content of this website is the intellectual property of WashWell. Any distribution will not be tolerated and shall be punishable by law.
Amendments
The above information is subject to change at any time without prior notice. WashWell shall not be liable for any loss incurred due to such changes.